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Frequently Asked Questions - Warranty Questions

Yes. Dura-Lite Heat Transfer Products Ltd.™, warrants its Evolution® (and Ultimate Solution®) Charge Air Coolers under normal on-highway operating conditions to the original owner for a period of 7 (seven) years or 1,000,000 miles or 1,609,000 (one million, six hundred and nine thousand) kilometres, whichever occurs first from the date of installation. The warranty does not authorize any customer or entity to act on behalf of Dura-Lite™ in regards to warranty settlement. Dura-Lite’s warranty is not prorated and if during the warranty period a Charge Air Cooler is found to be defective, Dura-Lite™ will either repair or supply a replacement Charge Air Cooler, at no charge. If there is a problem with a Dura-Lite™ Charge Air Cooler, it will be sent back to Dura-Lite™ to determine the cause of the problem so it can be eliminated from reoccurring. This process allows Dura-Lite™ to continue to reduce its warranty rate. Dura-Lite™ has maintained a less than 1% warranty return rate over the past 20 years. All Charge Air Coolers are tested to be 100% leak free before they leave Dura-Lite’s manufacturing facility.

Most Dura-Lite™ Charge Air Coolers are backed by our industry leading (non-prorated) 7 Year / 1,000,000 Mile Warranty. Certain Part #'s carry a limited warranty ranging from 1 (one) to 3 (three) years depending upon the design and application. Distributors/ Dealers can visit Dura-Lite’s Website Catalog and/ or printed Catalog for the applicable warranty coverage on each Dura-Lite™ Charge Air Cooler. If the Part # is not available, please contact Dura-Lite™ Customer Support at 800-661-1117 for the applicable Part # and warranty coverage.

No. The warranty is only valid to the original owner.

No. Although the Dura-Lite™ warranty is only valid to the original owner and the warranty is not transferable, the benefits of the Dura-Lite™ Charge Air Cooler certainly stay with the vehicle in which it is installed.

No. Dura-Lite™ Charge Air Coolers are designed to perform equal to or better than the Original Equipment Charge Air Cooler. Many Original Equipment Truck and Engine Manufacturers have selected Dura-Lite™ as their aftermarket supplier.

Please reference Dura-Lite’s "Warranty Registration" section of the Website to print off a PDF copy of the form or contact Dura-Lite™ Customer Support at 800-661-1117.

Complete and Mail or Fax the bottom portion of Warranty Card that is attached to the new Dura-Lite™ Charge Air Cooler, or register online on the "Warranty Registration" section of Dura-Lite’s Website.

Address:   12012-44th St. S.E.
                  Calgary, Alberta T2Z 4A2
                  Canada
Fax:           403-206-7239
Website:    www.duralite.net

If you are the original owner of the Charge Air Cooler, please contact Dura-Lite™ Customer Support at 800-661-1117 with the Dura-Lite™ Part (Model) # and Serial # to have it checked.

Open the hood or engine compartment of the vehicle and look for the Dura-Lite™ Part (Model) # and Serial # Label on the Charge Air Cooler. The Label is typically located on the top center of the Charge Air Cooler.